Return Policy

      We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.

      If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

      If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

      No restocking fee to be charged to the consumers for the return of a product.

How to apply for a return

      1. Return and exchange due to personal reasons: Within 14 days from the date of receipt of the goods, send an email to the after-sales service center without affecting the secondary sales. After-sales customer service will accept your request within 1-3 working days after receiving the email, and the freight incurred by the return and exchange shall be borne by yourself.

      2. Return and exchange due to quality reasons: Within 14 days from the date of receipt of the goods, send an email to  service@neweymall.com  to the after-sales service center, the customer service will accept the application within 1-3 working days after receiving the mail. Your request, the freight generated by the return and exchange will be borne by us.

      3.About return: Within 14 days from the date of receipt of the goods, please contact the courier company directly. After the courier company receives the goods, the courier company will inform us of the refund related matters. Our company will complete the refund process within 15 working days.

      Please indicate the order number, name, phone number and return to the 24-hour online customer service.


Start typing and press Enter to search